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Customer Help

Our happiness team is always here to assist.

How FulfillBox works

General Questions

Well, this is a very good question, FulfillBox™ is because most of Shopify sellers focus on a generic or specific niches, this is how we understand our customers, and we are aiming to help our customer to be their niche Unicom, we are the AliExpress dropshipping Alternative, We offer full dropshipping services and we are aiming to make dropshipping simple and easier for all dropshippers.

Yes, we can provide you with high-quality items from China that you want to sell at a much lower price. If in case we cannot find the product, we will immediately notify you and provide you with similar items.

Yes, you have the option to do brand logo/flyers/business cards or custom packages with us.

Yes, we can make professional pictures of your products at a very affordable price. Besides, we can also make a video of your products.

We brand your package and save you a lot of time. Our prices are lower than the Aliexpress. With us, you don’t need to handle anything. Just focus on your marketing.
If you need to swap an item

Returns and Exchanges

We accept refund or return under any of the conditions below:

  1. The product is lost and the delivery status on 17track is not “Delivered“;
  2. The product is broken or damaged before we send it out;
  3. The tracking number of the product is invalid to check the delivery status;

We don’t resend or refund when:

  1. The parcel is not delivered due to the wrong address or phone number given in the orders;
  2. The parcel is not delivered due to the local post office fails to contact the recipient.

First, you should pre-qualify your customer and ask them for a picture as proof and then ask if they would like a replacement sent.

Once you have come to a resolution with your customer, please contact us and we can assist you with sending a replacement order.

We have provided a customer support script on how to handle this exact situation.

First, you should pre-qualify your customer and ask them for a picture as proof and then ask if they would like a replacement sent.

Once you have come to a resolution with your customer, please contact us and we can assist you with sending a replacement order.

We have provided a customer support script on how to handle this exact situation.

First, you should pre-qualify your customer and then ask them if they would like a replacement sent.

Once you have come to a resolution with your customer, please contact us and we can assist you with sending a missing item.

We have provided a customer support script on how to handle this exact situation.

Common purchase queries answered

Orders and Shipping

We mostly do bulk orders, and we can also do a single product but depending on its quantity.

It takes 10-20 days for shipping to the US and 15-30 days to other countries.

All tracking numbers are sent directly to your customers. But you may also find an orders tracking # in our app dashboard under all orders page. We recommend to use 17track.net to send tracking updates for your customer.